Open a support ticket

No account needed. Fill in the form, and your own email program opens with the ticket written out and addressed to Matify support. Nothing you type is sent to or stored on this website.

Before you write

Do not include passwords, API tokens, confidential customer data or other secrets. Nothing on this form needs them. Your name and email are only used to reply to you.

You

Your name

Your email So the reply reaches you.

Company Optional.

The request

Type

Severity Time to a first reply, per the SLA.

Critical: an app cannot be used, or a suspected vulnerability. High: a core function fails and there is no workaround. Normal: a workaround exists, or a question. Low: cosmetic, documentation, or a feature request.

App

App version In the app's Diagnostics tab.

Site size

Summary One line. It becomes the subject of the email.

What is happening, or what you need

For a bug report

Steps to reproduce Numbered, starting from opening the app.

Expected behaviour

Actual behaviour

Error code For example MAA-E500.

Diagnostic report Diagnostics tab, then Copy diagnostic report. It carries no personal data and no credentials.

I have not included passwords, API tokens, confidential customer data or other secrets.

Other ways in

Email directly: support@matifyapps.de. Please name the app and its version.

Public tracker: if you have a GitHub account and do not mind the ticket being public, you can open it on GitHub instead, and see what is already reported without an account. Never report a security vulnerability there.

Response times and hours are in the service level agreement.